General
What
does iHeartRadio for iPhone and iPod touch cost?
iHeartRadio is free to download. There are no
additional charges to listen to your favorite local radio stations beyond your
mobile carrier or Wi-Fi provider's standard data rates. Premium content from
Hannity, Bob & Tom, Jim Rome are subject to a subscription fee.
What
do I need to use iHeartRadio?
You'll need an Apple iPhone, iPhone 3G or iPod touch running iPhone OS 2.0.2 or
later. After downloading and installing the application over the air or via
iTunes on your PC or Mac, you'll need to be connected to a data network in
order to use iHeartRadio. *Attention iPod Touch
users: Premium content requires
OS v2.2.1 or higher
Is
iHeartRadio available in my area?
iHeartRadio is available to customers in the United States and can be downloaded via the iPhone App Store.
Listening to iHeartRadio:
Why
can't I see the lyrics or the album art all the time?
iHeartRadio attempts to match the music playing
on the radio with our database of album art and lyrics. While we make every
attempt to find a match, if no match is found, you will not see album art, song
and artist name or lyrics. We will continue to improve matching to give you the
best experience possible.
I
can't hear the music, why?
iHeartRadio requires a network connection, via
WiFi or your mobile carrier to hear the stations. IHeartRadio
is optimized to work in Edge, 3G and WiFi networks. If you are not hearing
audio, please check that you have signal to your iPhone or iTouch.
The
audio keeps stopping and starting, why?
The iHeartRadio experience is only as good as
the connection you have to the network. Your iPhone may have issues when in motion
as it attempts to maintain a connection to a network, and trouble may occur
when you travel from a 3G network to an Edge network and vice versa.
Suggestions
for use in a car or train.
- Turn
off your WiFi connections. This will temporarily stop your iPhone from
seeking out available WiFi networks and route you to use 3G and Edge for
network connectivity. Start by going to the "Settings" icon on
your phone. Click it.
- You
should see the following screen. Select "Network"
- Turn
off WiFi.
If that does not restore audio, please
temporarily disable the 3G network. Go back to the General screen in the
Settings section and click on Network.
There you will see the Enable 3G setting.
Toggle this to OFF.
Can
I listen to iHeartRadio while working in other
iPhone or iTouch applications?
Yes, you can listen to iHeartRadio while working in other applications, as long as you have iOS 4 installed on your iPhone or iTouch.
How
can I delete a tagged/favorite song after I've downloaded it?
Similar to deleting an email, you may delete a song from your Favorite list by
swiping your finger across the name of the song in the list. When you do this a
red "Delete" button will appear. Pressing the button will delete the
song from your Tagged list.
Listening to iHeartRadio
Premium:
What
is Premium?
iHeartRadio
2.3 now features commercial-free content from America’s favorite talkers. Listen
to live streams and podcasts from Sean Hannity, Jim Rome and Bob
& Tom on your iPhone or iPod Touch device.
How
do I access Premium channels?
A
subscription is required to access Premium content. If you already have a user
ID and password, all you need to do is sign-in. *Attention iPod Touch users:
Premium content requires OS v2.2.1 or higher
Directions:
- Select
Premium
- Select
Premium channel
- Select
“I have an account”
- Enter
Username / Email and Password
If
you do not have a subscription, you can either a) sign up when in the app on
your BlackBerry device, or b) click the links below to sign-up.
a) In iHeartRadio app:
1.
Select
Premium
2.
Select
“I do not have an account”
3.
Select
“Create an account”
4.
The app
will redirect you to the corresponding sign-up page of the personality.
b) On the Web:
Click the links below to sign-up.
·
Sean
Hannity
·
Jim
Rome
·
Bob
& Tom
How
much does it cost?
The
Sean Hannity Show:
$5.95
each month / $3.95 for 5 days trial / $1.95 for 1 day trial
The
Bob & Tom Show:
$6.95
each month / $29.95 for 6 months / $54.95 for 12 months
The
Jim Rome Show - Jungle Insider
$6.95
each month / $29.95 for 6 months / $54.95 for 12 months.
I have forgotten my username and/or password.
Visit the appropriate customer service page listed below. Click on “Forgot
my user name and password” and follow the on-screen instructions.
Customer Service Web Pages:
Sean
Hannity
Jim
Rome Customer Service
Bob
and Tom Customer Service
How
do I change my password?
Visit
the appropriate customer service page listed below. Click on “Change my
Username/Password, or Account Informatin” and follow the on-screen
instructions.
Customer Service Web Pages:
Sean
Hannity
Jim
Rome Customer Service
Bob
and Tom Customer Service
I’ve
entered a valid username and password but I receive an error message stating
that my username/password is invalid. Why is that?
Please
check the following:
a) Ensure your subscription is valid and has not expired.
b) Password is case sensitive.
How
do I download podcasts?
1.
Tap
the blue download icon on the right to the podcast. A download progress bar
will display for the selected podcast. You have the option to pause the
download.
2.
Alternatively,
tap the podcast description and it will play while downloading.
Can I download multiple podcasts?
Yes,
you can select multiple podcasts to download. Each subsequent podcast will
line up in a queue.
If
I listen and download Hour 1 podcast, do I have to manually select and download
the remaining hours of the podcast?
Once Hour 1 is finished, the app will automatically play and download Hour 2,
and so forth. Auto-play and auto-download provides a seamless experience.
How
do I delete downloaded podcasts?
1.
Tap
the Manage button on the top right corner.
2.
A
list of podcasts downloaded on your device will appear.
3.
Tap
the podcast(s) you wish to delete and Done button, or tap the Delete All
button.
Can I download a podcast I just deleted?
Yes, the podcast will be available for you to download.
I selected “Live” but nothing happens. Why?
If
nothing is streaming, the show has not started yet. Check the time of the live
stream and select it during the live times.
What
is available on the offline mode feature?
Offline
mode allows users to listen to downloaded podcasts without cellular or Wi-Fi
connectivity.
How do I sign out?
Go to Settings > Premium settings > Sign Out
Read more: http://www.iHeartRadio.com/cc-common/radio_app/FAQiPhone.html#ixzz1RpoA9Gq8
